Privacy Policy

Effective Date: [6/20/2025]

Cheery Cheery (“we”, “us”, or “our”) provides an AI-powered phone service designed to support and uplift individuals through thoughtful, human-like check-in calls. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information through our website, services, and communications (collectively, the “Service”).

By using Cheery Cheery, you agree to the practices outlined in this Privacy Policy.

Personal information we collect

Information you provide to us. Personal information you or your representative provides to us when you sign up for Cheery Cheery and use the Service includes:

• Contact      data, such as your first and last name, salutation, email address,      mailing addresses, and phone number.
• Demographic      data, such as your city, state, country of residence, postal code,      gender, date of birth, and age.
• Account      information, such as the pre-scheduled times you set to receive      calls from Cheery Cheery, your preferred topics of conversation, your      preferred authentication and account recovery methods, and any other      information you provide to establish and set up an account during the      onboarding process.  
• Communications      data based on your communications with Cheery Cheery, our      exchanges with you, including when you contact us through the Service,      social media, or otherwise. 
• Cheery      Cheery user-generated data based on your conversations with Cheery      Cheery, and Cheery Cheery’s memories of your conversations, such as your      hobbies and interests, favorite media outlets or sports teams, questions,      interests in current events, reminiscences and memories, information      concerning your or others’ interpersonal relationships, habits,      preferences, and any other information you choose to share while      interacting with Cheery Cheery or that we infer about you. 
• Audio      or voice recordings, such as recordings of your conversations with Cheery      Cheery and transcripts of those conversations.  
• Marketing      or survey data, such as your preferences for receiving our marketing      communications and details about your engagement with them and information      you provide in response to any survey questions while interacting with Cheery      Cheery. 
• Other      data not specifically listed here, which we will use as described      in this Privacy Policy or as otherwise disclosed at the time of      collection.

Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:

• Public      sources, such as government agencies, public records, and other      publicly available sources.
• Private      sources, such as data providers, social media platforms and      data licensors. 
• Marketing      partners, such as joint marketing partners and event      co-sponsors.
• Third      parties designated by you, such as your family members or loved      ones, where you have instructed us or provided your consent to do so.
• Service      providers, that provide services on our behalf or help us operate      the Service or our business.
• Business      transaction partners, We may receive personal information in      connection with an actual or prospective business transaction. For      example, we may receive your personal information from an entity we      acquire or are acquired by, a successor, or assignee or any party involved      in a business transaction such as a merger, acquisition, sale of assets,      or similar transaction, and/or in the context of an insolvency,      bankruptcy, or receivership.
• Authorized      Representatives, Family Members, and Friends. We may collect      information about you from individuals who are authorized to act on your      behalf or who assist you in using the Service, such as family members,      legal guardians, or friends. This information may include contact      information, care preferences, health-related details, and other insights      intended to support your experience with Cheery Cheery.
• Publicly      Available Sources. Where permitted by law, we may collect      information about you from publicly available sources, such as public      social media profiles, news articles, public records, or publicly      accessible databases.
• Service      Providers and Business Partners  We may receive information      from vendors and partners that support our operations, such as      transcription providers, analytics services, customer support tools,      marketing platforms, and cloud hosting providers.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

• Device      data, such as your computer or mobile device’s operating      system type and version, manufacturer and model, browser type, screen      resolution, RAM and disk size, CPU usage, device type (e.g., phone,      tablet), IP address, unique identifiers, language settings, mobile device      carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general      location information such as city, state or geographic area.
• Online      activity data, such as pages or screens you viewed, how long you spent      on a page or screen, the website you visited before browsing to the      Service, navigation paths between pages or screens, information about your      activity on a page or screen, access times and duration of access, and      whether you have opened our emails or clicked links within them.
• Communication      interaction data such as your interactions with Cheery      Cheery, our email, text or other communications (e.g., whether you open      and/or forward emails) – we may do this through use of pixel tags (which      are also known as clear GIFs), which may be embedded invisibly in our      emails. 
• Inferences      and Derived Data We may generate new personal information about      you based on your interactions with Cheery Cheery, such as inferred      interests, conversational preferences, engagement patterns, emotional      tone, and other insights derived from your use of the Service.

Cookies and similar technologies. Some of the automatic collection described above is facilitated by the following technologies:

• Cookies,      which are small text files that websites store on user devices and that      allow web servers to record users’ web browsing activities and remember      their submissions, preferences, and login status as they navigate a site.      Cookies used on our sites include both “session cookies” that are deleted      when a session ends, “persistent cookies” that remain longer, “first      party” cookies that we place and “third party” cookies that our      third-party business partners and service providers place. 
• Local      storage technologies, like HTML5, that provide cookie-equivalent      functionality but can store larger amounts of data on your device outside      of your browser in connection with specific applications. 
• Web      beacons, also known as pixel tags or clear GIFs, which are used to      demonstrate that a webpage or email was accessed or opened, or that      certain content was viewed or clicked. 

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

For Cheery Cheery to place calls to you.  You agree to receiving autodialed, artificial intelligence driven voice calls to the phone number you included on the sign-up form when you or your representative signed you up for Cheery Cheery. 

Service delivery and operations. We may use your personal information to:

• provide,      operate and improve the Service and our business;
• enable      security features of the Service; 
• communicate      with you about the Service, including by sending Service-related      announcements, updates, security alerts, and support and administrative      messages;
• provide      support for the Service, and respond to your requests, questions and      feedback.

Service personalization. We may use your personal information to personalize the Service for you, which may include using your personal information to:

• understand      your needs and interests while interacting with Cheery Cheery;
• personalize      your experience with the Service, including to generate personalized      questions, responses, comments, and statements during your current and      future conversations with Cheery Cheery, and our Service-related      communications; and 
• remember      your selections and preferences as you navigate and use the Service.

Compliance and protection. We may use your personal information to:

• comply      with applicable laws, lawful requests, and legal process, such as to      respond to subpoenas, investigations or requests from government      authorities;
• protect      our, your or others’ rights, privacy, safety or property (including by      making and defending legal claims); 
• audit      our internal processes for compliance with legal and contractual      requirements or our internal policies; 
• enforce      the terms and conditions that govern the Service; and 
• prevent,      identify, investigate and deter fraudulent, harmful, unauthorized,      unethical or illegal activity, including cyberattacks and identity      theft.  

To create aggregated, de-identified and/or anonymized data. We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals whose personal information we collect. We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you. We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service, develop new products and services, and promote our business.

Further uses. In some cases, we may use your personal information for further uses, in which case we will ask for your consent to use of your personal information for those further purposes if they are not compatible with the initial purpose for which information was collected.

Retention

All interaction with Cheery Cheery may be recorded, transcribed and retained.  You agree to this when you sign up for Cheery Cheery and interact with Cheery Cheery.

We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of providing the Service, satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.   

When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing. 

How we share your personal information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection.  

Third parties designated by you. We may share your personal information with third parties, such as your family members or loved ones, where you have instructed us or provided your consent to do so.

Business and marketing partners. Third parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.

Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Access or update your information or settings. You may review and update certain account information and account settings by emailing us at info@cheerycheery.com. 

Opt-out of communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.  

Cookies.  Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them. You can also configure your device to prevent images from loading to prevent web beacons from functioning.

Blocking images/clear gifs: Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,”. 

Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

Security 

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. 

International data transfers

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.  

Children  

Cheery Cheery is not intended for children under 18. If you believe a child’s data has been collected, please contact us immediately for deletion.

Changes to this Privacy Policy 

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acknowledging that the modified Privacy Policy applies to your interactions with the Service and our business.  Depending on the kind of change we make to this Privacy Policy, we might notify you of the change or request your consent to it. 

How to contact us

• Email:      info@cheerycheery.com